FREQUENTLY ASKED QUESTIONS
It's very simple to buy from Zen Tao!
In order to help you, we have prepared a short step-by-step guide below:
- Select the product you wish to buy.
- Choose the right color/variant/size/quantity you would like. For bracelets and necklaces please read the product description for the length of the item. When you are ready, click "Add to cart" or "Buy it Now".
- If you have a "Discount code", you can apply it on the checkout page.
- Confirm all your details and shipping method is correct. When you are ready, click "Continue to payment".
- Finally, enter your payment details. When you are ready, click 'Pay Now.
- Waiting for shipment. 🙂 As soon as your order is processed and shipped, we will send you your order and shipping confirmation email.
Enjoy the rest of your day!
If you need any help please go to our contact us page so we can assist you here.
Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.
please contact us in following ways:
galaxytechnology.hk.llc@gmail.com
As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us ASAP.
We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number to contact galaxytechnology.hk.llc@gmail.com you received so we can confirm the correct product was shipped.
Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add contact galaxytechnology.hk.llc@gmail.com to your contacts, otherwise your confirmation email may end up in your spam folder. If you have not received your order confirmation email please contact us.