Returns & Exchanges
Policy Scope
This return policy applies to orders delivered to all countries we currently ship to.
We offer a 30-day return window from the date of delivery.
To be eligible for a return, items must be:
- Unused and unworn
- In original condition
- In original packaging
- Accompanied by proof of purchase
Return Conditions
Due to the nature of our handcrafted and personal items, we kindly ask customers to ensure their selection before purchasing.
Returns are accepted for eligible items; however:
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
Return shipping costs may be significant depending on your location, especially for international orders.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds are issued to the original payment method
- Processing time: 5–7 business days
- Shipping costs are not refunded
Exchanges
We replace items only if they are defective or damaged.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Opened or used incense products
- Sale items or promotional items
Important Notes
Please contact us before returning any item.
Returns sent without prior approval may not be accepted.
Our Approach
Each Zen Tao piece is crafted with intention and natural materials.
We encourage mindful selection before purchase and are always here to assist you with any questions before ordering.
Contact Us
If you received a damaged, defective, incorrect, or missing item, please contact us immediately:
Please include:
- Your order number
- Photos (if applicable)
- A brief description of the issue
Our goal is for you to be 100% satisfied. We truly value your feedback and appreciate the opportunity to serve you better.
Return Address
Please do not send returns to our company address or shipping origin unless instructed by our support team.
Our company address and shipping origin are not the default return address.
To request a return, please contact us first at support@zentaoshop.com. Once your return request is reviewed and approved, we will provide the correct return address and return instructions by email.
Returns sent without prior authorization may not be accepted.