Questions about our handcrafted, naturally aromatic bracelets? Find all answers here.
Shipping & Delivery
When will my order be shipped?
Orders are carefully handcrafted and shipped within 3–5 business days. During holidays, shipments may be delayed; please refer to our site notice for exact dates.
Do you ship worldwide?
Yes, we ship globally. Shipping fees are complimentary on orders over $100.
Can I track my order?
After shipment, you will receive a tracking number by email to monitor your package.
Product Materials & Care
What materials are used in your bracelets?
Our collections feature natural agarwood, sandalwood, and other premium woods, all handcrafted by skilled artisans.
How do I care for my bracelet?
Avoid prolonged exposure to water and chemicals. Gently wipe with a soft cloth and store in a dry place.
Do your products have any fragrance?
Naturally aromatic woods release subtle, long-lasting scents that enhance your mindfulness experience.
Authenticity & Craftsmanship
Are your products authentic?
Every piece is made from genuine, high-quality natural wood. We guarantee authenticity and craftsmanship.
Are the bracelets handmade?
Yes, each bracelet is carefully handcrafted, polished, and inspected to ensure premium quality.
Will each piece be unique?
Due to natural wood grain and handcrafting, each piece is distinct, reflecting its individuality.
Returns & Exchanges
What is your return policy?
You may return items within 30 days only if they are defective or damaged. Items must be unused and in original condition.
Can I return an item for non-quality reasons?
Non-quality returns (e.g., change of mind) are not accepted. Please review product details carefully before ordering.
How do I initiate a return?
Contact our support team with your order number. We will guide you through the return process for eligible items.
If the issue persists, email us at:📧 galaxytechnology.hk.llc@gmail.com