FAQ
Find all answers here.
Shipping & Delivery
When will my order be shipped?
Orders are carefully handcrafted and shipped within 1–3 business days. During holidays, shipments may be delayed; please refer to our site notice for exact dates.
Do you ship worldwide?
Yes, we ship globally. Shipping fees are complimentary on orders over $100.
Can I track my order?
After shipment, you will receive a tracking number by email to monitor your package.
Can I make changes to my order after placing it?
Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.
please contact us in following ways:
E-mail: support@zentaoshop.com, galaxytechnology.hk.llc@gmail.com
How do I cancel my order?
As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can’t cancel it, so it is important to contact us ASAP.
please contact us in following ways:
E-mail: support@zentaoshop.com, galaxytechnology.hk.llc@gmail.com
Will I receive a confirmation email when I place the order?
Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add contact support@zentaoshop.com to your contacts, otherwise your confirmation email may end up in your spam folder. If you have not received your order confirmation email please contact us.
Product Materials & Care
What materials are used in your bracelets?
Our collections feature natural agarwood, sandalwood, and other premium woods, all handcrafted by skilled artisans.
How do I care for my bracelet?
Avoid prolonged exposure to water and chemicals. Gently wipe with a soft cloth and store in a dry place.
Do your products have any fragrance?
Naturally aromatic woods release subtle, long-lasting scents that enhance your mindfulness experience.
Authenticity & Craftsmanship
Are your products authentic?
Every piece is made from genuine, high-quality natural wood. We guarantee authenticity and craftsmanship.
Are the bracelets handmade?
Yes, each bracelet is carefully handcrafted, polished, and inspected to ensure premium quality.
Will each piece be unique?
Due to natural wood grain and handcrafting, each piece is distinct, reflecting its individuality.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window from the date of delivery.
To be eligible for a return, items must be:
- Unused and unworn
- In original condition
- In original packaging
- Accompanied by proof of purchase
Return Conditions
Due to the nature of our handcrafted and personal items, we kindly ask customers to ensure their selection before purchasing.
Returns are accepted for eligible items; however:
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
Return shipping costs may be significant depending on your location, especially for international orders.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds are issued to the original payment method
- Processing time: 5–7 business days
- Shipping costs are not refunded
Can I return an item for non-quality reasons?
Exchanges
We replace items only if they are defective or damaged.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Opened or used incense products
- Sale items or promotional items
Important Notes
Please contact us before returning any item.
Returns sent without prior approval may not be accepted.
How do I initiate a return?
Contact our support team with your order number. We will guide you through the return process for eligible items.